Return’s & exchange policy

Our Return Policy

Due to the hygienic nature of hair products, we operate a carefully controlled return policy.

Returns are accepted within 7 days of delivery provided that:

•⁠ ⁠The item has not been worn
•⁠ ⁠Lace remains uncut
•⁠ ⁠Hair has not been altered, washed, brushed, or treated
•⁠ ⁠Original packaging and tags remain intact

All returned items are inspected before approval.

Non-Returnable Items

For hygiene reasons, we cannot accept returns if:

•⁠ ⁠Lace has been cut
•⁠ ⁠Hair shows signs of wear
•⁠ ⁠Texture has been altered
•⁠ ⁠Packaging is damaged or incomplete

Exchanges

If your item meets the return criteria, exchanges may be arranged subject to availability.

Refunds

Approved refunds are issued to the original payment method.

Please allow 5–10 business days for funds to appear, depending on your financial institution.

Original shipping fees are non-refundable.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photographs.

We will resolve the issue promptly.

Need Assistance?

support@cylushhair.com

Response Time: 24–48 Business Hours